Award-winning team: Rick Ford, COO; Chuck Kramer, Planet Ford in Humble GM/OP; Randall Reed, Owner; Justin Wright, GM/OP sister store Prestige Ford
Randall and Sherry Reed, owners and Chuck Kramer, General Manager/Operating Partner of Randall Reed’s Planet Ford in Humble are proud to be the recipients of Ford Motor Credit Company’s 2012 Partners in Quality Award.
Ford Motor Credit Company is one of the world’s largest automotive finance companies. Thursday, May 16, 2013, it honored Planet Ford in Humble (serving the greater Houston, Texas area) for outstanding achievement in customer satisfaction and partnership with Ford Credit. The award is being presented to a select 100 dealers chosen from among Ford and Lincoln dealers in the United States and Canada. Planet Ford is one of only six dealers in the United States to receive both the Triple Crown and Partners in Quality Award.
“We are so proud to receive yet another award this year from Ford for customer satisfaction,” said Mr. Reed. “Chuck Kramer and the Planet Ford team work hard day in and day out to ensure that every customer is truly satisfied, and it shows in all of the customer satisfaction awards Planet continues to receive.”
The Ford Credit Houston Regional Manager, Kurt Lauer agrees. “They are committed to delivering exceptional service and building lasting customer relationships,” he said. “Partners In Quality Award winners share our belief that exceeding customer expectations for quality in buying and financing a vehicle not only benefits the customer, but also the dealer and Ford Credit.”
“At the end of the day, our job is about helping our customers,” said Mr. Kramer. “From buying a new car, truck or SUV to finding the right financing, we are here to serve them and their needs.”
The Partners In Quality Award, established in 1993 by former Ford Credit President Edsel B. Ford II, continues a tradition of satisfying customers by providing superior products and services. Ford Credit administers the program; dealers’ customers determine the winners. Dealers are rated on customer satisfaction and the share of their business they conduct with Ford Credit.
About Randall Reed’s Planet Ford in Humble: Planet Ford is located at 19000 Eastex Freeway, Humble, TX 77338. Planet sells new Fords, Certified Pre-Owned Fords, Pre-Owned cars, trucks and SUV. In addition, it offers Ford Parts, Service and Collision Departments. Planet touts a new neighboring Quick Lane, which services all makes and models. Planet Ford, which serves greater Houston, is known for its quality service, selection and dedication to customer satisfaction. Planet Ford is the recipient of the Triple Crown and President’s Award. The Reeds and Planet are strong proponents of community. They sponsor many local schools, charities and non-profit organizations. www.PlanetFord59.com.
About Ford Motor Credit Company
Ford Motor Credit Company LLC has provided dealer and customer financing to support the sale of Ford Motor Company products since 1959. Ford Credit is a wholly owned subsidiary of Ford. For more information, visit www.fordcredit.com or www.lincolnafs.com.