Chuck Kramer (right), Randall Reed (right center) and Ford Motor Co. team celebrate Planet Ford receiving numerous honors, including the Triple Crown.
Today, the Planet Ford in Humble family celebrated receiving numerous awards during a luncheon with the entire staff and Ford team. Planet Ford in Humble is among an elite group of Ford dealerships to be recognized with the Triple Crown Award and President’s Award by Ford Motor Company. This is the second consecutive year that Planet Ford has received this recognition.
Chuck Kramer, GM/OP (left); Kristi William, Community Relations (center); Randall Reed, Owner (right)
These prestigious awards honor dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction. The coveted Triple Crown is achieved by only one percent of dealerships nationwide and consists of the President’s Award for customer satisfaction, the Ford Top 100 for sales and the ESP Premier Club award for customer service.
“Earning these awards is a reflection of our entire staff’s commitment to delivering the best customer experience possible” says Randall Reed, owner. “I couldn’t be more proud to receive this recognition, especially since it comes from the people we value most – our customers. They are the reason we were able to achieve this award.”
In addition to winning the Triple Crown, the Ford Top 100 for Sales and the President’s Award, Randall Reed’s Planet Ford is also a member of the Premier Club and has an A rating with the Better Business Bureau. The President’s Award was established in 1998. Dealers become eligible through survey responses from customers related to their sales and service satisfaction.
In order to achieve the President’s Award, dealers must exceed customer expectations in every department. “The pursuit of excellence requires passion, tenacity and hard work,” said Chuck Kramer, General Manager/Operating Partner. “We have an amazing team that puts forth all three every day to better serve our customers.”
These prestigious awards salute top-performing Ford dealerships, including Planet Ford, that embrace these philosophies and achieve the highest levels of customer satisfaction – in both sales and service.
“We are thankful,” Mr. Reed said. “The awards are icing, but the real treat is getting to work with our amazing neighbors, friends, family and community each and every day and help them with all of their automotive needs.”