Randall Reed’s Planet Ford in Humble is proud to announce, once again, the award-winning team has garnered Ford’s top awards for customer service. For the fifth year in a row, the Houston-area dealership is the recipient of multiple prestigious awards for outstanding service and sales, including back-to-back Ford Triple Crown and President’s Awards. The Planet Ford team is among a select and elite group of Ford dealerships to receive these prestigious recognitions by Ford Motor Company.
The highly coveted honors distinguish the top-dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction. The Triple Crown is garnered by only one percent of dealerships nationwide that must qualify by first winning the President’s Award for customer satisfaction, the Ford Top 100 and the ESP Premier Club award for customer service.
“This is incredible!” said Randall Reed, owner of Planet Ford in Humble. “To win these accolades once is a huge accomplishment, but to win them year after year for five years straight shows the never-ending daily commitment this team had to deliver the best customer experience for our community,” he added. “The simple fact of the matter is that this these award are even more special because they are a result of the feedback from the people we value most – our wonderful customers.”
Ford Award-Winning Flashback: Ford Motor Co. team members present multiple awards to Shelby Reed, co-owner and Chuck Kramer, GM/OP of Planet Ford in Humble in 2015
In addition to winning the Triple Crown, the President’s Award and Ford Top 100 for Sales, Planet Ford is also recognized with the Partners in Quality Award and Elite Dealer status for 2016. Many of these honors are generated by surveys from the costumer’s service experience. For example, in order to achieve the President’s Award, a dealership must exceed customer expectations in every single department.
“To achieve this incredible level of customer satisfaction consistently for so many years requires a team who truly cares, is passionate, tenacious and delivers 100% every single day,” said Chuck Kramer, General Manager/Operating Partner. “Our Planet Ford dealership family has all of those qualities, and it is shows in the high level of customer service they continue to provide.”
These elite Ford Motor Company awards salute top-performing Ford dealerships, including Planet Ford in Humble, that embrace these philosophies and achieve these excellent levels of customer satisfaction – in both sales and service.
“We’re so very thankful for both our customers and our team that helped us attain this high level of achievement,” said Sherry Reed, co-owner. “The Reed family and our dealership family feel blessed to receive these recognitions and to have the opportunity to assist so many in the community with their automotive needs.”
Planet Ford in Humble is family owned by the Reed family who believe in treating every customer like one of their own. “All of our sales and services are backed by our 25-year-plus reputation and impeccable A+ Better Business Bureau record,” said Mr. Reed. “We look forward to continuing to provide the same stellar, award-winning automotive service for many years down the road.”